HughesNet Community

PC Smart Care

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
395almira
New Poster
‎07-24-2017 10:03 PM
‎07-24-2017 10:03 PM

PC Smart Care

Hello,

Does anyone know about an outfit called PC Smart Care? 3 years ago I used them to allegedly “fix” a router problem I had, charging me $149. They claim to be the troubleshooting entity working with Hughes Net. Whether they fixed anything I don’t know.

Now they are coming back claiming I have a problem with my computer and they can fix it. My computer has been working just fine and I have no interest to have them fiddle with it again. 

Has anyone ever had an experience like this? Needless to say they must be located in Bangladesh judging by their accents!

Erwin E Maruna

Labels:
0 Kudos
4 REPLIES 4
MarkJFine
Professor
‎07-24-2017 10:18 PM
‎07-24-2017 10:18 PM

Not saying this is the case, but I'd be wary of any company that invites themself to fix something that you didn't think was broken. There are plenty of phone scams telling people they are from Microsoft (or someother tech company) and have detected a virius on their computer and only they can fix it... Riiiight....


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
0 Kudos
C0RR0SIVE
Associate Professor
In response to MarkJFine
‎07-24-2017 10:38 PM
‎07-24-2017 10:38 PM

PFSmartCare... Never heard of them, pretty sure Hughes doesn't contract work out to them for customers computer issues either... I want to say that's Home something another...

What's funny is, what I can find says they are based out of India, however they claim to be based out of California...?

I wouldn't touch them with a 10 foot pole.

Chucksbasix.com - Personal Machine: MSI B350 Tomahawk | AMD R3 1300x | 8GB DDR4-2666 | eVGA 750Ti | Samsung 830 120GB - Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | 2x Intel Quad Gigabit NIC | IBM M5...
GabeU
Distinguished Professor IV
‎07-24-2017 10:41 PM
‎07-24-2017 10:41 PM

@395almira wrote:

Hello,

Does anyone know about an outfit called PC Smart Care? 3 years ago I used them to allegedly “fix” a router problem I had, charging me $149. They claim to be the troubleshooting entity working with Hughes Net. Whether they fixed anything I don’t know.

Now they are coming back claiming I have a problem with my computer and they can fix it. My computer has been working just fine and I have no interest to have them fiddle with it again. 

Has anyone ever had an experience like this? Needless to say they must be located in Bangladesh judging by their accents!

Erwin E Maruna

I'd be VERY wary.  It sounds like a complete scam to me, and I woudn't have ANYTHING to do with them.  

 

Did they call you and tell you that you have a problem with your computer or network?  If so, it absolutely IS A SCAM, and I hope, for your sake, you gave them no personal information they may not have already had.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Amanda
Moderator
Moderator
‎07-25-2017 08:05 AM
‎07-25-2017 08:05 AM

Hi Erwin

 

Thank you for posting your concern here, as I am sure it may be helpful to others who might get a call like this (I know I have).

 

HughesNet utilizes the services of Home Tech Support based out of New York and you will always be transferred by us to them unless you purchase a service plan from them, you will have a direct number to their support line. PC Smart Care is not a service or company we partner with.