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PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Guy Seamster
New Member

PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

So tech was just here 2 days ago. Got signal strength up to 111 and left. Nothing was replaced though the last phone call I had with support said I would.

My problem is I am constantly.... though less now but still getting the 12.4.1 & 12.7.1 Error Codes. Just a split second when they happen but it is enough for me to know that the internet is cutting out and the few things I do it effects horribly.

Calling tech support went from 1. Replacing Modem. 2. Fixing Satellite Dish to 3. Tech got here didn't replace anything so I am already aggravated beyond belief at the lack of communication. Not to mention the waiting time to get a tech to even come to see me for 30 dollars to fix a problem that isn't mine and well out of my controls.

MODEM IS HT1100
Running Windows 7 - 64-bit

Tried using other either net cables and switched out my router. Even connected modem straight to computer still getting errors. After tech was here it didn't show errors for like 30minutes then went right back into the same routine. Been with Hughes 4 years and have had multiple problems but none like this. And this happening just 3 or 4 months after I was told I had to cut down some trees which cost be $500 bucks.

So what the hell do I do now? Calling is a joke. Give me this run around and then changing up what they are telling me in between phone calls.

AND to top it off somewhere in the middle my night time allowance went from 15gig to 10gig. Sure didn't hear about that one but I can see it plan as day.

NEED SOME HELP HERE.... already hoping for too much to get a straight response and solution. Otherwise I will just have to call back and complain. And I am so so tired of doing that.

~ Guy
55 REPLIES 55
CharlesMcCool
New Poster

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Guy unfortunately the Mods are gone for the weekend but I sure Monday they will take care of this. if the Tech. realigned the dish  then they can just send you a new modem and you can swap it out.
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Well hopefully something will get fixed its going in and out right now bad.
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

UPDATE: 11:45pm and it just sent up 30 errors in a 5 minute span. This is ridiculous! Hope to get some help on here but I am gonna call Support again tomorrow first thing. I am sick to my stomach with aggravation over and over and over with this.
C0RR0SIVE
Associate Professor

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Yeah I was getting worried that there was a modem/router issue but I have tried different routers. Last night before I went to bed I hooked up the modem straight into the computer got up this morning and same thing errors across the board. Matter 'o fact think there was a few new ones.

And what is LOS?
CharlesMcCool
New Poster

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Line Of Site
CharlesMcCool
New Poster

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

those 2 errors point towards either hardware (Radio, Modem, Coax) or not being able to communicate properly but could also be something related to the network on Hughesnets end 
Knerkin Akin
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

Line of Sight, the absolutely straight line between your dish and the satellite, uninterrupted by trees, buildings, and whatnot.
Guy Seamster
New Member

Re: PROBLEM: Still Getting Error Codes 12.4.1 & 12.7.1 Causing Disconnect Errors

LOS has always read high. Had some trees cut few months ago. Signal never drops below 100, usually. And as far as buildings go it is pointed right into the side of my house but in 4 years that's never been a problem. Whole new ball game we dealing with here. I am still thinking Modem/Dish too but the tech didn't mess with anything. Just realigned for better signal and walked away.