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Performance Beam 72

Lakeman2
Sophomore

Performance Beam 72

Anyone else having bad service on this beam.For the last week 1.98 down maybe better at 5:00 am.I cannot wait till April when my contract is up.Signed up in April when gen 5 came out.I was getting 50 to 40 down at first then it just got slower and slower.Its not my equipment because friends next door and across from are having the same issues.Whats up H/N ?

21 REPLIES 21
GabeU
Distinguished Professor IV

Re: Performance Beam 72

Just for reference, if you signed up in April your contract is up in April 2019, not 2018, as contracts are for two years.  

 

I'm not aware of any issues with beam 72.  With that said, for speed issues, the reps will need some speed test results from testmy.net.  

 

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns you should create a testmy.net account and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file ONLY 

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

In addition, If you are unaware of how to do disable the WiFi in the HT2000W, the instructions are in the following PDF... 

 

http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Lakeman2
Sophomore

Re: Performance Beam 72

I signed up April 2016.This coming April my two years is done and so my I If H/N can’t get it together.I have pretty good speed during the free time but once the day goes by it gets worse.3:00 pm here and I just tested 1.75 down.I am paying over $100.00 per month for this.
BirdDog
Assistant Professor

Re: Performance Beam 72

Honestly, 40 to 50 download was simply because the satellite and some gateways were new and not loaded much. Now they are loaded more and more everyday. You should not expect anymore than the advertised "up to" speed. Even that will probably not be 24/7 speed. If averaging 20 mbps, that is really good.

 

No way of knowing what your speed is other than the 1.98 you stated, no specifics like time of day, unless you post test results.

 

If you can't post some speed test as asked, spread out over different times of day, then you'll most likely continue to suffer and get no relief. The speed tests are the only way HughesNet can see what your individual experience is. They (engineers) do not monitor individual client speeds unless requested by one of the mods (HughesNet employee at corporate level) here. Only way that will happen is if one of mods see your results and decide to escalate them.

 

Your choice to run the tests. Only way they can try to help you though.

 

And if you got service in April then will be April 2019 before contract is up. It is two years, not one. Gen 5 was not available in April of 2016.

Lakeman2
Sophomore

Re: Performance Beam 72

Right now cranking at 1.3 MBPS Download.
How would I go about posting my testmy.net results? Should I copy and paste the url ?
Thanks
BirdDog
Assistant Professor

Re: Performance Beam 72

Once you create an account the best way is to post the results address after you click on results link. Then every test you perform can be seen by others by using that address, including the HughesNet mods.

 

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My link/address results: http://testmy.net/quickstats/BirdDog2017

BirdDog
Assistant Professor

Re: Performance Beam 72

My latest test was 3.98 which is fine for me. Can stream Netflix and do everything else I need to do at that speed at this time of night. I don't try to download large files during peak time, have learned it is not productive. The system is clogged during the 7-11 prime time hours. I either schedule large downloads during the wee hours or get up before 8 am to download large files.

 

I am still on Gen 4 Echostar 17 satellite but still applies to Gen 5.

 

Will say, a family of 3,4,5.....all trying to use the service in the evening will most likely not work well. The problem being, everyone else on HughesNet is also trying to do it. Plus dividing the slower speed among all family users results in slower speed for everyone on your end.

GabeU
Distinguished Professor IV

Re: Performance Beam 72


@Lakeman2 wrote:
I signed up April 2016.This coming April my two years is done and so my I If H/N can’t get it together.I have pretty good speed during the free time but once the day goes by it gets worse.3:00 pm here and I just tested 1.75 down.I am paying over $100.00 per month for this.

Ah.  Because you upgraded to Gen5 in the same month you had signed up for Gen4 service a year earlier it looked as if you were saying you signed up for Gen5 in April 2016, which isn't possible.  

 

But, just make sure you were given the provision that upgrading to Gen5 did not place you in a new 24 month contract, as that's the normal practice.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Lakeman2
Sophomore

Re: Performance Beam 72

I don’t know how you can stream Netflix with 3.98.I cannot even watch a 5 minute YouTube video without clicking it off and waiting for it to load for a few minutes.The problem is the HughesNet installer that was doing a install next door on April (first day Of gen 5) told how he was getting 40 to 50 down on the installs he did that morning.I told him to hook me up.The first few months it was great then every month after it keeps getting slower and slower.I live in a resort on Lake Havasu and the resort provides WiFi but it is pretty bad.I need good internet for work so that is why I went with HN.I can get 3 to 2 down for free from the resort.Now I am paying $100.00 per month for that speed unless I stay up all night working.I should of never believed the installer.

 

I have been doing speed tests on mytest.net.Will HN see my tests or should I post them ?

Thanks

GabeU
Distinguished Professor IV

Re: Performance Beam 72

Lakeman2,

 

You will need to post your testmy.net results URL in order for the reps to be able to see your test results.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro