cancel
Showing results for 
Search instead for 
Did you mean: 

Phone

New Member

Phone

My phone is not working it has a busy signal when I pick up
2 REPLIES 2
Moderator
Moderator

Re: Phone

Hi Brandi, 

 

I see it's your first post here, so welcome to the community! I see from your account notes that you've previously been able to make calls, so when did this start happening? 

 

Is there just one phone plugged into the ATA?

 

Please try power cycling your HughesNet Voice ATA by unplugging the power cord from it and replugging it after waiting 30 seconds. This would also be a good time to double check all your connections to ensure both ends of all the cables are secured and inserted into the correct ports. For your reference, you can view the proper setup in pictures in the manual.

 

Let me know if you're still hearing the busy signal after power cycling.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Moderator
Moderator

Re: Phone

Hi Brandi, 

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.