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Please help troubleshoot my slow download speeds

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New Poster

Please help troubleshoot my slow download speeds

My downloads are 25MB. My lan cord is connected from the modem to my desktop. These are my test results:

Shared Test Details:
My results are at https://testmy.net/quickstats/Zelda%20Crabgrass

 

URL: https://testmy.net/db/bc11bF_WI

URL: https://testmy.net/db/QvouIEIi0

URL: https://testmy.net/db/g8YJ15ImF

URL: https://testmy.net/db/ioPLf1QfC
URL: https://testmy.net/db/UEw_9HX6~
URL: https://testmy.net/db/k5YMhuNxk
URL: https://testmy.net/db/gU5yce2AO
URL: https://testmy.net/db/Wd~NaR11V
URL: https://testmy.net/db/xyUvPk6BP
URL: https://testmy.net/db/5e6ssQvkV
URL: https://testmy.net/db/c3l8Mu0f1
URL: https://testmy.net/db/fgcFR-qxo
URL: https://testmy.net/db/x0_yBjKs1

 

Received the following message when trying to post:

"There was an error while attempting to post your message. Try again in a few minutes."


Thank you

5 REPLIES 5
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New Member

Re: Please help troubleshoot my slow download speeds

My down load speeds are unbelievably slow 16 kB/sec been trying to download a 17 MB audio file for over a hour now keeps failing, Can’t believe I’m paying for this service!!!
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Distinguished Professor III

Re: Please help troubleshoot my slow download speeds

What is the system state code when you go to this page? http://192.168.0.1/limited.html#!/general/summary

 

How many devices do you see listed under Currently Connected Devices when you go to this page?  http://192.168.0.1/limited.html#!/general/conn_dev_info

 

The error you got for your message happens sometimes here and it's not related to your system, so don't worry about it.  Just cancel out your message and create a new one and the error will go away.

 

Iseedeadpeople wrote:

My downloads are 25MB. My lan cord is connected from the modem to my desktop. These are my test results:

Shared Test Details:
My results are at https://testmy.net/quickstats/Zelda%20Crabgrass

 

Distinguished Professor III

Re: Please help troubleshoot my slow download speeds

If you need help troubleshooting your system, start a new thread under Tech Support. Just click Start a new topic and give some details.  You will need to follow this protocol to test your speeds:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

If the service isn't working out for you, you can always cancel. To cancel the service, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

 

bhco wrote:
My down load speeds are unbelievably slow 16 kB/sec been trying to download a 17 MB audio file for over a hour now keeps failing, Can’t believe I’m paying for this service!!!

 

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New Poster

Re: Please help troubleshoot my slow download speeds

What is the system state code when you go to this page? http://192.168.0.1/limited.html#!/general/summary

The system state code is: 0.0.0

 

How many devices do you see listed under Currently Connected Devices when you go to this page?  http://192.168.0.1/limited.html#!/general/conn_dev_info

Four devices are connected

 

The error you got for your message happens sometimes here and it's not related to your system, so don't worry about it.  Just cancel out your message and create a new one and the error will go away. ok, will do.

 

I want to add that my home camera that operates using wi-fi quit working about 3-4 weeks ago. I have been troubleshooting with their tech support and here's the latest response (Dec 6, 2019):

"Hello Theresa,
Thank you very much for your reply and for the code provided.

We ran the RouteThis test and it detected that the majority of speed appears to be lost beyond the router. The possible reasons for this may be a bad Ethernet cable to modem or in the ISPs infrastructure.

In this case, an unexpected slowing down of your internet speed and even some short disconnections as a result of the mentioned above are the reasons for the connection issues with your camera.

We suggest you to relocate the camera closer to the WiFi router, then take the batteries out for 10 seconds and then try to re-onboard the camera once again."

I have have relocated my camera (many times) to be within 4 feet of the wi-fi router. I have removed the batteries as well as replaced them. The error message reads consistently reads, "The camera did not connect to the Blink cloud. Is the camera in range of your Wi-Fi router?"

 

 

Iseedeadpeople wrote:

My downloads are 25MB. My lan cord is connected from the modem to my desktop. These are my test results:

Shared Test Details:
My results are at https://testmy.net/quickstats/Zelda%20Crabgrass

Highlighted
Distinguished Professor III

Re: Please help troubleshoot my slow download speeds

Your download speeds look fine, though your uploads are a bit on the slowish side.  The system state code shows everything's fine, too. 

 

The traceroutes may indicate issues beyond HughesNet. Could you run traceroutes (for example, to the camera server) yourself  and post a screenshot here?  There are issues with CenturyLink that affect the pathways; HughesNet has no control over those issues.