Started service on the 17th of March. Never really had quality download speeds, but chalked it up to it being the nature of the service. Tonight, tried to stream Amazon Prime (with settings to automatically reduce picture quality for slower connections) and it took 3 minutes for just the browse menu to open. Once we started to actually watch something, even on the minimum quality setting, the service had to stop and buffer. Bust out the ol' Google for solutions and start running speed checks. Averaging around 1-2Mbps. Pretty awful. Tried looking up solutions, or fixes, and nothing really that seems I can do on my end. Some people seem to have good results getting help through the tech support forum, so here I am.
I signed up and ran an automatic test from Testmy.Net (same username), but the results are somewhat confusing, since it shows results from before I moved and had cable internet service.
Ran the tests with WiFi disabled on my LAN connected laptop.
Make sure to use the manual 25MB test size for download tests (which you've done for most) and the 4MB test size for upload tests.
The reps are on M - F from approximately 8AM to 5PM EST. They'll be the ones to help you, but it can take them a day or two to reply.
Your TMN quickstats URL... https://testmy.net/quickstats/shennanigans83
Checking it this morning (8:45am Central time) and speeds are great. Despite it being overcast and foggy out, getting consistant 18-25MB range. I understand that more users will bog the system down, but to the point of sub 1Mbps speeds?
Good morning shennanigans83,
I'm glad you found the community, thank you for posting. You're already on the ball with the testmy.net speed tests. Your site diagnostics look fine right now. If you could please run more evening speed tests at the 25 MB test file size so I can include those results in my escalation to engineering.
Your cooperation, patience, and understanding are much appreciated.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.