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Poor performance

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pattymotley
Freshman

Poor performance

My internet speeds are getting worse than dial-up even on clear days. I can't get pages to load and it burns through my allotment tryng to reload. It is getting tiresome and the issue with my phone has never been fixed.
14 REPLIES 14
pattymotley
Freshman

Case in point, I had to load this page 3 times just to post this question.
dutchdog
New Member

we've been on hughesnet for 10or so years.   we can't even watch youtube vids because they gobble up all our data.   the only thing it's really good for is basic emails.   we're sort of captive as there is no alternative.   the nanosecond we have a viable alternative we'll be GONE!
pattymotley
Freshman

I have been investigating alternative methods. I may try to see if I can get out of this contract since they never got the phone right and it's almost like not having internet. Even my email is having issues. Takes forever to load and then it is downhill from there.
pattymotley
Freshman

I have been investigating alternative methods. I may try to see if I can get out of this contract since they never got the phone right and it's almost like not having internet. Even my email is having issues. Takes forever to load and then it is downhill from there.
Amanda
Moderator

Hello Patty,

Thanks for posting, we'd like to help address your speed concerns but need some more details and data to work with. It would be very helpful if you could run speed tests for us and post them here.

To elaborate on the speed tests to continue troubleshooting, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Amanda
pattymotley
Freshman

I am using the Hughes Net link. I hope this sends the test results to you. How often do I need to do this? The test I am doing now is around 1:25 am. If it shows please note older test times on the link.

http://my.performancetests.hughesnet.com/diagnose/user_history.pyt?userKey=DSS34278991
pattymotley
Freshman

Now, how do I test my phone? That problem has never been rectified and  I get tired of talking over people.
pattymotley
Freshman

This is from my account page. I did it about 3:00 am.
pattymotley
Freshman

This was done around 3:05 am.

pattymotley
Freshman

This is the URL from testmy.net and a screen shot of one of the results. this was done between 7:30 and 8:00am.
pattymotley
Freshman

I did run a test after 8:00 am and it improved so I am now wondering if I am being throttled during bonus hours.
pattymotley
Freshman

around 5:20 pm
GabeU
Distinguished Professor IV

 
http://testmy.net/quickstats/marlenemotle

pattymotley, if you run upload tests, you only need to use the 2MB size for that.  I see one in there with the 12MB size.  You don't really need to run the upload tests, but I just figured I'd let you know in case you ran one again.  
 

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pattymotley
Freshman

Thanks Gabe, but that one I was doing for myself.