Problem with constant buffering when watching any video, either YouTube, Netflix, Amazon anytime

[GabeU]

@farout_one69 

The fact that you have two Gen5 systems in the same general area, and one of them works well while the other doesn't, is interesting.  Aside of the differences of the WiFi signal(s) in each structure, and the individual devices being used, the service should be quite similar.  

Hopefully a rep will reply with some ideas, or even to run remote diagnostics on the system in question to see if there is something amiss.  If they do and they need any personal information in order to be able to locate your account, they'll ask for it through Private Messaging, which is accessible via the little envelope on the upper right of the page.  

@Liz @Damian @Remy 

[Remy]

farout_one69,

I see it's your first post here, welcome to the Community! Please send me a private message at (PM Link) with a phone number that'd be tied to your account. We'd love to take a deeper dive into this for you!

Thanks,

Remy

[GabeU]

@Remy 

That link has a double https at the beginning for some reason, so it's not working.

@farout_one69 

Just in case the PM link above hasn't yet been changed by the time you read this, this link will take you to Remy's PM composition page.

[Remy]

Gabe,

Thank you! I was using a new hyperlink and apparently didn't format it correctly.

Thanks,

Remy

[Remy]

farout_one69,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,

Remy