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Problems with The Voice Phone System

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New Member

Problems with The Voice Phone System

Our Voice Phone System is not working very well.  There is a "delayed" action when we try to speak to someone -- they can't hear us very well and we can't hear them very well.  We also receive an echo with the words we are speaking.  It is very difficult to hold a phone conversation this way.  Can anything be done with our Voice phone system ? 

11 REPLIES 11
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Alum

Re: Problems with The Voice Phone System

Hi ptlady,

I see this is your first post so welcome to the community. With our new single sign on feature I was able to pull up your account. How long has this been going on? Do you experience this every time you make or receive phone calls? Looking forward to you reply.

Thanks,
Chris 
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New Member

Re: Problems with The Voice Phone System

Chris,  The problem with the phone started soon after it was activated -- back in February of this year.  I kept thinking it might clear up.  Yes, it does seem to happen every time we make a call and also when receiving calls.  Sometimes worse than others.  Not sure if it's a satellite problem ?    Thanks for your assistance.   ptlady 

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New Member

Re: Problems with The Voice Phone System

Ours does the same thing. People have told us that they cannot hear us. We won't be able to take this, we need to be able to connect with others. 
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Alum

Re: Problems with The Voice Phone System

Hi ptlady,

Thanks for the update. I'm going suggest that you call into our support center at 1-866-347-3292. I have created a case for you to reference on your call. Just remember to give them case#48198833 which has instructions for them on how to handle your concern. If they are not able to find a solution, I have informed them in my case notes to escalate you to the appropriate department and resolve your concerns. I hope this helps, let us know how everything goes. 

Thank you,
Chris
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Freshman

Re: Problems with The Voice Phone System

I, too, am having the same problem, except I can hear everyone fine - they just can't hear me that well.  They say I keep breaking up - like a bad cell connection.  It's very frustrating for both of us.  I tried to call Customer Service yesterday and couldn't get past the Robot - since it only responds to voice responses, guess I was breaking up and it couldn't get my replies.  Some days, no problem.  I'm beginning to think it might be the sattelite is not positioned correctly.  I've sent 2 emails and just get the reply to call Customer Service.  (Sigh).  I really need help with this.  Any ideas?

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Freshman

Re: Problems with The Voice Phone System

The last reply from my email gave me a problem # 104486898 - but can't get through the phone to Customer Service.  HELP!

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Distinguished Professor IV

Re: Problems with The Voice Phone System

@teresakent

 

It may be prudent for you to start a new post in the Tech Support section to receive help with your particular issue.  This particular thread is over two years old.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Problems with The Voice Phone System

Thank you

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New Poster

Re: Problems with The Voice Phone System

I'm having the same problem.  Has been going on for 4 months now.  Service has been excellent for 4 yrs uptil then.  I've spoke with HughesNet Voice several times to resolve the problem.  Problem has not been fixed to date. 1/9/2018.  Problem is getting worse by the day.