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Problems with signal - Gen 4

Sophomore

Re: Problems with signal - Gen 4

I have received (finally!) and installed the modem. While things are better, I am still experiencing quite a few uplink errors. What could be the cause of those?

Thank you-

Moderator
Moderator

Re: Problems with signal - Gen 4

Good morning prsmart,

 

Thank you for this update, glad you have the new modem. What exactly are you experiencing that prompted you to check your diagnostics? Are you losing internet connectivity? Are you unable to load websites? Can't stream media? 

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Problems with signal - Gen 4

At times seems to lose internet connection briefly, however it's a whole lot better with the new modem. I was just checking diagnostics to see if it still had those errors really. Is it normal to show those errors at times?

Moderator
Moderator

Re: Problems with signal - Gen 4

Thank you for the additional details. Uplink errors may happen from time to time due to various factors, including inclement weather at your location and your gateway's. If you start to lose connection more often like before the modem swap, please let me know.

 

 

Thanks,
Liz

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Freshman

Re: Problems with signal - Gen 4

I am sorry to hijack this message ( I could not find a way to ask a new question.), but today we have had numerous times where our signal strength drops to 5 - 9 (usually it is between 95 - 105) and we are unable to access the internet.  We have powered down the modem and it seems to make no difference.  As of this minute our signal strength is 84. 

Distinguished Professor III

Re: Problems with signal - Gen 4

@WVmom21

 

Do you know what satellite and beam you are on?  You can find out here (in the Satellite box)...  http://192.168.0.1/#!/home/information

 

Adverse weather at your gateway location can affect your service in the same way as weather at your own location.  There are a lot of storms out west today.  My own parents, who have Gen4, had their service go down due to storms today at there gateway location, which is in Billings, MT.  


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Freshman

Re: Problems with signal - Gen 4

GabeU,  Thank you for your reply to my question. 

Our satellite information:  

Satellite NameEchoStar-XVII
Gateway ID4
Beam ID24
Outroute ID38


We had clear skies here in WV yesterday.  I would have understood the problem with the signal if we'd had storms or even heavy rain.  

Moderator

Re: Problems with signal - Gen 4

Hi WVmom21,

 

I live in Western MD and we had some pretty big storms not too long ago and some spotty thunderstorms this weekend, not sure if any of that made it to you in WV but if so, the dish may be misaligned, loose or have debris on it. We can run diagnostics and check on the status. I'll let you know what I find!

 

Thanks,

Amanda

Distinguished Professor III

Re: Problems with signal - Gen 4

@WVmom21

 

That's interesting.  I didn't know that Beam 24 extended that far, but you're on the exact same beam as my folks, here in Western NY state.  The problem you experienced yesterday was most definitely tied to severe thunderstorms over Billings, MT, where the gateway for Beam 24 is located.  

 

If you look on the following page, you'll see the IP Gateway Association State string starts with something like J1BIL024...., or BIL024...., or something similar.  The BIL is Billings, MT.   http://192.168.0.1/#!/home/status

 

If you think of the satellite as a sophisticated mirror, your signal goes from your dish to the satellite, then back down to a specific spot on earth where it actually enters internet, then everything in reverse, back to your dish.  The spot on earth where your signal actually enters the internet is the gateway, and that point, for Beam 24, is in Billings, MT.  

 

When my stepfather called me about the issue it was just before 3:00PM EST.  


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Freshman

Re: Problems with signal - Gen 4

Thank you, Amanda.  I think GabeU was right about the storms in Montana being the culprit, according to the intormation he gave.