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Promised 25 MB down and 3 Meg up NOT GETTING THAT!

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Promised 25 MB down and 3 Meg up NOT GETTING THAT!

1/22/22 12:39:15 pm 1.37 Mbps 171 kB/sHughes 1.1 MB76650874460488 USx4ImZwd0a 
1/22/22 12:39:01 pm 440 kbps 55 kB/sHughes 480 kB76650874460488 USXTrWfYsBU 


We are in clear skies, ice sleet snow on ground.   31 degree out side.  Video's STOPPING AND STARTING.  And have to repeatedly login.

Distinguished Professor IV

Speed and performance disclaimers can be found in the legally binding subscriber agreement , part I, section 1.1, and on the website.  Basically, they state that speeds or uninterrupted use are not guaranteed.   There is no promise of specific speeds anywhere.  The system was designed for 25 down/3 up, but this is not guaranteed, as it is dependent on many variables. 


To have speed issues addressed in this community, first you will need to follow the required  troubleshooting procedure detailed here:

For more information on running these tests, check this page:


If you have already followed the procedure, including using file sizes of 25MB for download speed testing and 4MB for upload speed testing, please provide the URL to your My Results page on Do not post individual results.  It is important to have several tests, preferably at different parts of the day, to demonstrate the issue. 


Please also provide more context to your situation. When does the issue happen? Is it at a specific time of the day, say, in the evening?  The video stopping and starting is indicative of congestion in your area. This tends to happen during the evening when more people are doing data-intensive activities such as streaming videos. 


Satellite internet is not ideal for streaming. You may want to consider satellite TV, which uses no data, has no buffering (stopping and starting), and offers packages with hundreds of channels, including premium ones.  


Distinguished Professor IV

Make sure to check that you haven't run out of data.  


The link needed...

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Distinguished Professor IV

Judging by the stats, the speeds are very good. 


Good morning jomaraki,


We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.




If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!