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Re: Working from Home Successfully with HughesNet

Zoose
New Poster

Re: Working from Home Successfully with HughesNet

Hughesnet has a page devoted to "Working from Home Successfully with HughesNet." Is this page intended to serve as amusing? Well, it isn't. With no other devices connected, this user was trying to conduct a Zoom meeting. The person on the other end repeatedly informed me that an alert kept popping up that my internet connection/broadband was low. At the same time, my screen repeatedly reminded that my internet connection was poor. The person also informed me that there was a very, very significant lag between my voice and my lips moving. With my business, that is a definite hindrance, as conducting business is impossible! Furthermore, this all transpired during off-peak hours. It seems that this community exists to serve as a "venting hole" where dissatisfied customers can express their frustrations with no hope of any resolutions while customer support offers input intended to imply that the company genuinely cares (right:/) We are trying really hard to find posts of satisfied Hughesnet customers with virtually no success. As a new customer, I now have a crystal clear understanding as to why Hughesnet requires a 2 year contract: without that commitment, they would be losing customers left and right. What a shame they don't have enough confidence in the quality of their service to not have to impose such a binder.

 

20 REPLIES 20
GabeU
Distinguished Professor IV

Re: Working from Home Successfully with HughesNet

nt


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Zoose
New Poster

Re: Working from Home Successfully with HughesNet

If you were not able to interpret my message as a "cry for help/support" then you are not qualified to respond to messages. The message CLEARLY STATED the issue this user is having. Do not substitute your accusations for a lack of being able to solve issues, since you are fully aware that everything stated in that message is FACTUAL.

GabeU
Distinguished Professor IV

Re: Working from Home Successfully with HughesNet

A cry for help/support?

 

To paraphrase - I'm having a problem.  Before anyone offers any assistance, I'll mock this.  I'll mock that.  I'll mock advice.  I'll also mock the reps and others who may offer help before they actually do so, as they never help to fix anything anyway.   And don't try to act like you want to help, as you don't really care.  

 

vs.

 

I'm having the following problem.

 

 

Good luck.  I hope you get some help from the people you basically just mocked.  It won't be from me.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Zoose
New Poster

Re: Working from Home Successfully with HughesNet

Yes, they are the ones I want to hear from.

maratsade
Distinguished Professor IV

Re: Working from Home Successfully with HughesNet

"We are trying really hard to find posts of satisfied Hughesnet customers with virtually no success."

 

This is a tech support community, not a "I love my ISP" community, so people posting here have tech support issues. 

 

It seems you have issues with latency. High latency is to be expected with satellite internet and it's due to the laws of physics. Things that require low latency, such as Zoom, may not work well. 

 

"I now have a crystal clear understanding as to why Hughesnet requires a 2 year contract: without that commitment,"

 

2-year contracts are required by several ISPs, not just HughesNet.   It's a business model. The good news is you can unsubscribe at any time. 

 

Maybe you can find a different provider?

 

 

 

Liz
Moderator
Moderator

Re: Working from Home Successfully with HughesNet

Hi Zoose, 

 

I'm glad you found the community, thank you for posting. I'm sorry to hear this, I know that's frustrating when you're trying to conduct business. I ran diagnostics on your site just to be sure there isn't anything outstanding that I can address on the spot, but the HughesNet equipment is working well and currently delivering 32.88 Mbps in download speeds to the modem. We can address this situation for you; I've escalated your case to our corporate engineers for their input. I'll post back once I have news from them to share.

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Zoose
New Poster

Re: Working from Home Successfully with HughesNet

I was completely unfamiliar with Satellite service until now. I have since learned that directly connecting my modem to my computer in my workroom would have resulted in a better Internet connection. When the installer was here, I informed him that I placed high value on the best connection in my workroom more than anywhere else in the home. I have since learned, even confirmed by people on your support team, that it would have made more sense to have the modem in that room rather than another because I cannot directly connect my computer to the modem. He never suggested that. He simply stated that it doesn't matter where the modem is placed. He was obviously in a hurry to get through the appointment and further evidence of this is that, rather than installing a new cable into the home, he used the OLD cable that was connected to my roof antenna, thus disconnecting that antenna. He obviously took the lazy way out. Again, I specifically asked what could be done to assure that I could have the best Internet service in my workroom. Even your support staff admitted that he did what he did in error. When I contacted your online support person, the individual ADMITTED that the installer was in error. When I stated that I wanted Hughesnet to fix their error, this representative declared that I would have to pay for fixing his error! I confirmed, even though it was the error of Hughesnet, you want me to pay???? The representative responded, "Yes." I want this error fixed and by a different installer within the next 14 days or I am leaving the contract

maratsade
Distinguished Professor IV

Re: Working from Home Successfully with HughesNet

"Leaving" the contract would mean you'd have to pay an early cancellation fee. 

 See the subscriber agreement at http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

The agreement also explains how to bring up grievances and explains the arbitration process. 

 

 

Zoose
New Poster

Re: Working from Home Successfully with HughesNet

I am not paying any fee. Upon an initial complaint to one of your account executives, I have the right to end the contract, being within the first 30 days. I know my rights.