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Requesting a Sales Call Review - Misled and cannot work

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Requesting a Sales Call Review - Misled and cannot work

I talked to the salesperson at Hughesnet, they promised the package I would purchase would support my "Work from home" job requirements as well as our Netflix streaming habits. I do frequent internet calls, video conferencing and sharing of my screen (system demos). I made him confirm 3 times there would be no issues with performance and spoke about my concerns. 3 times I was reassured there would never be an issue with those things. He said maybe the last week of the month you won't be able to stream videos, but you will have no impact to your working... 

 

Well, we are currently in our "introduction" period where the bandwidth limits are not yet in place (so literally the best it will be) I went to perform my first system demo for a potential customer on this internet and it was HORRIBLE. 1st - there was about a 5-6 second lag from when I spoke until the customer heard me. This and the lag in the screen share caused quite a lot of confusion. The MS teams meeting (internet call) also dropped about halfway through. It was super embarrassing and probably lost us that sale. 

 

I have tried calling and emailing support with no luck so far. Please review my sales call, cancel my contract and refund me for the installation. Smiley Sad My job is seriously at risk and I cannot afford to pay your contract and another internet provider's as well. 

3 REPLIES 3
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Moderator

Re: Requesting a Sales Call Review - Misled and cannot work

mmcdonough,

 

Thank you for posting! I see you posted previously detailing the issues you're having, and you were recommended to create this post. I'll go ahead and delete the previous one, seeing as it included your account number, and it's essentially covering the same bases. I'm currently sending a request for the call to be pulled, and will let you know when we get a response! It can take up to a couple of days at times, however, hopefully we'll get a quick turnaround! We want to make sure everything is resolved here for you.

 

Thanks,

Remy

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New Poster

Re: Requesting a Sales Call Review - Misled and cannot work

Thank you, I appreciate the quick turn around!

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Moderator

Re: Requesting a Sales Call Review - Misled and cannot work

mmcdonough,

 

I have sent you a private message, and would like to follow up with the findings of the call! Please let me know if you've received this message, and we can proceed there.

 

Thanks,

Remy