I tested my connection as instructed in the "Think have slow speeds?" thread. The results are posted below. Here is the URL: https://testmy.net/quickstats/Lunadel
Can barely do online meetings for work (video and audio freeze) and streaming is constantly interrupted. For this, the cost is two or three times more than others connections that are many times faster. Very poor choices for service in this area.
The reps will need a few more tests to be run.
For the link needed by the reps to view your test results, while signed into your testmy.net account, click on My Results. When on your My Results page, copy the URL in the address bar and paste it into a reply.
Might this be you?
If so, please be sure to use the proper test file sizes when running the tests. 25MB for download tests and 4MB for upload tests.
Amazon Prime is especially horrible for trying to watch movies. Like yesterday, buffering every 30 sec. to maybe 2 minutes. Here is the latest error message (just now):
I don't see any place to do this on the site.
If you're referring to the test sizes, click on Download or Upload (whichever test you're going to run), then click Manual Test size and choose the test size.
Unfortunately, because of the high latency inherent to geostationary satellite internet and the current high system load, which is causing a lot of congestion, as well as the prioritization policy that is currently in place to favor schooling and work related activities, streaming may not work very well. This is especially the case for Amazon, which seems to be the most problematic of the streaming services. It's also tends to be the most problematic in the evenings, when the highest number of people are online and, ironically, trying to stream.
Still, the speed testing will help to establish whether speed itself is the problem, and if it's not, the reps still may be able to do something to help.
Lastly, if you haven't already, you can try turning off, or snoozing, the Video Data Saver. This may or may not help, but it sometimes does.
@GabeU Thanks for the explanation. The movie streaming on Amazon wasn't as horribly bad just now, but probably because WIFI was disabled. During the day at work, performance seems much worse for Sharepoint Teams meetings than Zoom. Unfortunately there is no way around dealing with Sharepoint for upcoming meetings, so must go to the office for those. In addition, streaming of videos embedded in courses for an online school, which I was contracted to work on, was generally very bad and other components loaded amazingly slow. The project is done now, but the slow connection cost me a lot of time for what I was paid. Not sure how traffic is prioritized, but speed differences for me seem random.
The movie streaming on Amazon wasn't as horribly bad just now, but probably because WIFI was disabled.
That can certainly help, especially if other devices can be sapping the bandwidth at the given time. It's also possible that congestion is lessening because of the time of evening. For me, things often start improving around 10PM or so.
BTW, just for information and an idea, some of us with HughesNet use PlayOn Cloud for our streaming. It's not for things you want to watch right away, as it isn't instant, but if you like to stream movies or TV shows and you can watch them at a later time, PlayOn Cloud can be very handy. I've started to amass a good size movie and TV series library while using it.
What PlayOn Cloud does is record your chosen streamed item onto a cloud based DVR, and it then converts that item into an MP4, which you can then download, either automatically, by scheduling, or manually. You can then watch that file on any device that can play MP4s, of which today most can. The advantages are that there is absolutely no buffering due to it being an already downloaded file, and you can keep the item forever, watching it again whenever you like, kind of like the digital version of a DVD. The disadvantages are that you can't watch the item until it's recorded and then downloaded, which happens in real time, and the maximum resolution is 720p. Still, the 720p looks very good. All of my items look HD to me. You can record them in SD if you want to save a little data (the files will be smaller), but to me the data saved isn't worth the inferior look.
The service itself is free, but you buy recording credits, with each credit being good for one item, whether that item is a movie or TV show, and whether it's fifteen minutes long or four hours long. The've been having some sales lately, with credits ending up being around 10 cents per, though when it's regular price it's around 25 cents per credit. This is a sale on credits they're running right now (I hope the link works).
When you stream an item, its MP4 will be available to download for seven days, at which point it's deleted from the cloud. You can buy a storage plan, which stores the items in the cloud indefinitely, but I've never needed that. I tend to download my items that same night or the next night. I manually download my items late at night to both use my Bonus Zone data and have them download quickly.
Many of the most popular streaming services work with PlayOn Cloud, and you can see a list of them on that first linked page. You have to have either an Android or Apple based device for the PlayOn Cloud app, but you can download the files to any device. I manually download them to my computer from a link they send to my email, then transfer them to a USB external hard drive, which I connect to my Smart TV to watch. I also write the files to DVDs and/or BluRay disks for more permanent storage.
Again, it's just an idea. If you have any questions about it, feel free to ask. maratsade uses PlayOn Cloud as well, so he too can answer questions about it. And no, I don't have any connection to PlayOn Cloud. I just like it because it gives me a way to stream more easily with HughesNet.