Returned broken modem 3/20

[Nicola001]

I have received a new modem that works great. Returned to broken modem in your box and label on 3/20. I am getting threatening emails that say I will be charged $125. Nope! You track your own label!!

[Liz]

Hi Nicola001,

I see it's your first post here, so welcome to the community! Thanks for posting, I can certainly track down your package if you give me the tracking number. The only tracking number we have is for the new modem that went out to you. 

  Your cooperation, patience, and understanding are much appreciated.