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Returned broken modem 3/20

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Nicola001
New Member
‎04-25-2018 03:30 PM
‎04-25-2018 03:30 PM

Returned broken modem 3/20

I have received a new modem that works great. Returned to broken modem in your box and label on 3/20. I am getting threatening emails that say I will be charged $125. Nope! You track your own label!!
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Liz
Moderator
Moderator
‎04-25-2018 05:11 PM
‎04-25-2018 05:11 PM

Hi Nicola001,

 

I see it's your first post here, so welcome to the community! Thanks for posting, I can certainly track down your package if you give me the tracking number. The only tracking number we have is for the new modem that went out to you. 

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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