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Rural Broadband Survey

fastfreddie
New Poster

Rural Broadband Survey

I'm participating in a survey that the Indiana Department of Agriculture is conducting on rural broadband service.  Part of the data request are download and upload speeds.  How can I measure my download speed while using YouTube?

6 REPLIES 6
maratsade
Distinguished Professor III

Re: Rural Broadband Survey

Are they asking you to measure your speed while using YouTube?

To measure upload and download speeds, you can use Testmy.net. 

1scoop
New Poster

Re: Rural Broadband Survey

there service suckks..i have had nothing but proublems for the 2weeks i have had them

Ricky21613
Freshman

Re: Rural Broadband Survey

You will need to use https://testmy.net/download . Do a manual test and use the 25 MB file size.

 

I would create a account for yourself so you can keep track of your speed test results.

GabeU
Distinguished Professor IV

Re: Rural Broadband Survey

@1scoop 

 

You can take advantage of this SUPPORT COMMUNITY by starting a new topic, explaining the issue you're experiencing and following the instructions given to receive said SUPPORT.

 

You also have the option of calling 866-347-3292 and cancelling the service.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GabeU
Distinguished Professor IV

Re: Rural Broadband Survey


@fastfreddie wrote:

I'm participating in a survey that the Indiana Department of Agriculture is conducting on rural broadband service.  Part of the data request are download and upload speeds.  How can I measure my download speed while using YouTube?


You can, but that will only give you the speed of the YouTube service while using HughesNet, not of HughesNet itself.  

 

The most accurate speed testing method for HughesNet itself is using the following protocol.  It's a troubleshooting protocol for when people are having speed issues, but it will give you the pertinent service speed data, nonetheless...

 

---------------------------------------------

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site.

The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Rural Broadband Survey

Hi fastfreddie,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.