Glad you found us, thanks for reaching out. I can certainly help get you back online. First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
Good morning HFactor,
Followed up on your site and I see you're back online! Glad to see that the modem helped. If you have any other concerns feel free to drop by the community again.