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SLC Internet gateway was taken down for 4 hours without notifying customers.... why no alert?

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SLC Internet gateway was taken down for 4 hours without notifying customers.... why no alert?

 
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Distinguished Professor III

Re: SLC Internet gateway was taken down for 4 hours without notifying customers.... why no alert?

Did someone at HughesNet inform you that it was "taken down"?  


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Moderator

Re: SLC Internet gateway was taken down for 4 hours without notifying customers.... why no alert?

Hello,

 

Just adding in here, before I close this inactive thread, that no gateway, SLC in particular, was "taken down" for hours. For any significant service degradation events, you will see an announcement in the announcement area on the front page of the community.

 

  Your patience and understanding are much appreciated.

Thanks,
Liz

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