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SLOW SPEEDS IN LOCAL AREA

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SLOW SPEEDS IN LOCAL AREA

My download speeds (less than 2mbs) have been well below the norm for over a month.

After exhaustive testing & site visit by a technician I was informed by Hughes the problem is due to their equipment and that the whole area I live in is impacted. 

I was offered an opportunity to cancel Hughes Satellite or accept a $30 discount on services for 6 months.

I accepted the discount, but have yet to receive status on efforts to correct the problem. 

I do not feel the $30 discount is worth waiting 6 months to find a correction has not been addressed!

 

Standing by in Northeast Tennessee

2 REPLIES 2
Professor

Re: SLOW SPEEDS IN LOCAL AREA

The Hughesnet staff on this site is usually on M-F, from 9 am to 5 pm or a bit later.  Please give them some time to look into what's going on and get back to you. They usually respond fairly quickly. 

 

kpclemente wrote:

My download speeds (less than 2mbs) have been well below the norm for over a month.

After exhaustive testing & site visit by a technician I was informed by Hughes the problem is due to their equipment and that the whole area I live in is impacted.

Moderator
Moderator

Re: SLOW SPEEDS IN LOCAL AREA

Good morning kpclemente, 

 

I see it's your first post here, so welcome to the community! I pulled up your account to have a look at your account, and I just wanted to note that the discount you were given is a $30 x 6 month discount; meaning you will get $30 off your monthly bill, every month for 6 months; it's not a single discount of $30.

 

Regarding your concerns please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with some details.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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