My download is 12,000-17,000 average kbps but upload is 56-350 kbps. Is this ok? Overall service seems to be slow. What should upload be? Also, iPhone ATT WIFI assist doesn't work at all, no-one can hear me speak. I have to switch to my MIFI. Any thoughts?
Using WiFi cell phone internet talk feature will not work well on satellite due to latency. Upload is slow but is this all the time or just during peak times and how are you measuring it, with Testmy.net?
I believe BirdDog has given you a great answer! Uploads aren't nearly as fast as downloads, but it all depends on what service plan you have. We can run some diagnostics and see how your system is doing and about where your upload should be at as a comparison. In order to do that I will need to locate your account - do you have a recent case number or the serial number from your modem? That will allow me to find you and get started!