cancel
Showing results for 
Search instead for 
Did you mean: 

SSL Error Bad Mac Alert

Highlighted
New Poster

SSL Error Bad Mac Alert

I work from home and live in a home that has a metal roof, actually the whole thing is a metal building with build around.  My issue is my Satelite connection drops alot (buffering I think) and also, I keep getting this SSL Error Bad Mac Alert.  I have the HT2000W modem, would moving my modem closer to me, right now hughes net installed in on the second floor and i work downstairs.  I have even thought would upgrading my modem help  Any suggestions appreciated. 

 

3 REPLIES 3
Highlighted
Distinguished Professor IV

Re: SSL Error Bad Mac Alert

@Meleskridge 

 

You can check your WiFi signal strength in the area(s) that you use your devices by using the HughesNet Mobile app.  You can download it at The App Store and Google Play.  Though the Apple version may be similar, on the Android version, which is what I have, when you click on the orange plus sign on the bottom right, then click on the middle icon of the three that pop up, that's he WiFi signal strength test.  

 

Keep in mind that, when running the test, it only tests the signal strength of the band the mobile device is currently connected to (2.4GHz or 5GHz).  Also, when you first start the mobile app you may get some warning about an issue.  For some reason a lot of people get that, including myself, though absolutely nothing is wrong with my service.  So, just ignore it, though you'll have to click out of it to continue to the WiFi test.  

 

You can use a 3rd party router with HughesNet if you wish.  It might be beneficial to look into one if the signal strength in the area of using your devices isn't that good with the HughesNet modem's built in WiFi.  Also, please keep in mind that, though the 5GHz band is less susceptible to interference, its range is less than that of the 2.4GHz band, so if you're using the former it may be beneficial to try switching to the latter.  Pretty much any 5GHz capable device can connect to the 2.4GHz band, though the same can't be said the other way.  

 

As for moving the modem, I would wait to see what a rep on here has to say about doing so, as moving it may need to be performed by a HughesNet tech for warranty and contractual reasons.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
New Poster

Re: SSL Error Bad Mac Alert

Thank you so much I will go get an upgraded router to connect to this one.  Melanie

Highlighted
Distinguished Professor IV

Re: SSL Error Bad Mac Alert

@Meleskridge 

 

You're very welcome.  Smiley Happy  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro