Intro: Customer advised not having any internet service in area.
4:30: The agent stated that if they were looking to stream 24/7 then it wouldn’t happen. However, you could get enough data to get a few hours a day.
6:30: The agent explains the Smart Browsing feature and stated that any kind of browsing, social media, email, or shopping online would be unlimited. Then he explained having 15GB of anytime and 50GB of bonus bytes which would be equivalent to watching Netflix or YouTube between 150 and 180 hours a month.
9:05: The agent reiterates Smart Browsing and explains that when doing basic things online it would not be using up data. Data would only be used when downloading things.
11:20: The customer asked how much it would cost if they went over the data limit. The agent advised no overages charges but that the service would slow down if the data allowance was exceeded. The customer stated they would not have to worry about data from just browsing and the agent confirmed.
27:20: The customer asked if they could watch a couple hours of Netflix every night and the agent stated that’s what it’s made for.
The agent will be coached on their areas of opportunity and be served written documentation regarding same.I'm sorry for any inconvenience that this may have caused you. Although it doesn't seem this agent was deliberately trying to misinform you, it seems this was definitely an opportunity for coaching. The depiction of 150 to 180 hours is not in it's correct context and simple browsing not counting against your data is wrong. So, I've added a note to my case for you 102205239. Reference it when calling in. I've left notes instructing our account handlers to allow you to cancel with no fees. Sorry that we were unable to meet your expectations, however I hope everything goes well with your next ISP.
Sales man lied to me about service, he also told me that i could use fax machine with this service, but i can't use fax machine with hughes net phone serivce, so i dont want the internet service either, the whole purpose of service was so i could use my faxs machine, so i don't want internet nor phone sevice, be sale man lied to me, and i'm not paying $400.00 to cancel, the speed is also slow, been having problems with internet service now i can scan to my email or nothing i just not happy with Hughes Net sevices its a waste of money, come get your equipment out of my yard, and house.
You are posting to a very old thread -- you may want to start a new topic with your issue to maximize visibility and get a quicker response.
If your sales call is fairly recent, the reps will be able to pull it and review it to see what the sales person actually told you and what you replied. You should consider requesting this call review.
Salesman lied to me on or around 2-9-2018, when i sign up for Hughes Net serivices, he told me that i would be able to hook fax machine up with hughes net voice service, after service was installed i was told that i couldn't us fax machine with the service from hughes net, now to cancel service Hughes Net want to charge me $400.00, service hasn't been installed for 30 days so i should be able to cancel without having to pay, becauce sales man lied.
As @maratsade has already explained to you, In order to get help with your own complaint, you will need to start a NEW topic.
You can do that by going back to the main page of the tech forum..
You will see an icon to the right of your screen Start A Topic.
Simply click this icon and you will be able to start/create your own topic.
Upon doing this, one of the moderators will then address your issues/complaint.