cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

New Member

Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

My husband and I both have Samsung Galaxy smart phones.  Our hughesnet email syncs fine for a few days and then stops.  It says it is syncing but does not bring in any new messages, but we know there are some because we can access them on our laptop.  After a few days, sometimes we may get one message or so.  We have checked our server and port settings.  Should we have it set to pop or imap?  We have tried both and nothing seems to work.
20 REPLIES 20
Assistant Professor

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

I've had this happen on my wife's Android phone, I believe I rebooted it to fix the problem. Can also try deleting the account on the phone then re-entering it. I use POP but either should work.

Clearing the cache may help also.
Moderator

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Hey Sherri

Did BirdDog's tip help? It would also help to know what email provider you are using

Thanks
Amanda
Assistant Professor

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Lol, I assumed she was talking about HughesNet email but you're right, maybe not.
Moderator

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Wait, she did say hughesnet email. I may have gotten ahead of both of us. Long day!
New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

It is hughesnet and I was able to get it working by removing the email account and re-adding it.  My husband has done that numerous times but this is the first time I have had to do it.  No big deal, but just a pain.  Thanks for your help.
Assistant Professor

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

I think it is more an Android thing than HughesNet, could be wrong.
Moderator

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Hi Sherri

Sorry to hear about that happening so often. Do you know what time interval you have the phone set to check the inbox? This could also have something to do with it...

Thanks
Amanda
New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

Mine is set for every 15 minutes, but I am pretty sure that isn't the problem because we have changed that setting on my husband's numerous times and it still happens.  The guy at the Verizon store told me it isn't a Samsung problem, but a hughesnet issue.  
New Member

Re: Samsung phone has quit syncing email. It won't bring in new messages. We have checked port setting and server settings.

My Samsung Galaxy Tab 2 has this problem even with my yahoo account.  Generally a restart, will fix it. If the problem is more persistent, hard reset your device. Make sure to back all your data up. I have to do this to my brothers phone too. Its an android issue, that comes out of no where and then goes away sometimes.

Setting it for 15 minutes will also drain your battery life and use more data, both your wireless data and hughesnet data.