If you have your modem plugged into a power strip or surge protector please try plugging it directly into an outlet to see if it makes any difference. Also, please make sure that the power plug going into the back of the modem is snug and not loose. Please be careful with this plug, as it's delicate, but make sure it's not loose. In addtion, please make sure that the coax connector at the back of the modem is finger tight. It doesn't need to be any tighter than this, but it should not be loose.
Please post back if any of this makes any difference. Also, when you reply, please use punctuation so that the post isn't so difficult to decipher.
On a side note, you are bound to arbitration, as per the Subcriber Agreement. This means that your lawyer is not going to be able to do anything for you regarding HughesNet.
Scratch that second test 6%packet loss so up and down 1520latency also
Okay. That's not good.
I'll go ahead and tag the reps so that they will see this and reply. The reps are on M-F from approximately 8AM to 5PM EST, but it may take them a day or two to reply.
In the meantime, if you don't already, please leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary (they probably will).
Also, please keep in mind, the reps who will reply to you on here are corporate based reps, unlike the phone reps, and they have direct access to the engineers, so you're dealing with a different level of help, here. 🙂
Cant argue with that im almost a year in been dealing with these issues since about 5 weeks after i signed basically made it past the date i could back out then all this started i have a minimum 30hrs logged on the phone with tech not including my time looking through router attempting port mapping exc in a chance i could figure out something they couldnt . Ive become pretty informed. Also this post has been up an entire day no one outside of gabeu last night has reached out
Actually, that's partially my fault. Though I said I would tag the reps, I actually forgot to do so after I finished typing my reply. 😞
I apologize for that. I WILL do so now.
Good morning Daytona2013,
I'm glad you found the community, thank you for posting. Please describe what you were having difficulty doing online which prompted you to run tests.
I ran diagnostics on your site and found it to be subject to the Fair Access Policy, so in order to complete my diagnostics I added a little bandwidth to your account. Otherwise, the diagnostics showed the HughesNet equipment working normally; no misalignment, no packet loss. I made an adjustment to the modem, sort of like a reboot, just to be safe.
Looking forward to hearing back.
Thank you for the additional information. Please correct me if I'm misunderstanding your main concern: You were trying to do voice chat (online gaming?), it buffered too much, so you checked your latency and noticed it being 1200-1800 ms?
Also where exactly were you getting the latency stats?
Your cooperation, patience, and understanding are much appreciated.