Cant argue with that im almost a year in been dealing with these issues since about 5 weeks after i signed basically made it past the date i could back out then all this started i have a minimum 30hrs logged on the phone with tech not including my time looking through router attempting port mapping exc in a chance i could figure out something they couldnt . Ive become pretty informed. Also this post has been up an entire day no one outside of gabeu last night has reached out
Actually, that's partially my fault. Though I said I would tag the reps, I actually forgot to do so after I finished typing my reply.
I apologize for that. I WILL do so now.
Good morning Daytona2013,
I'm glad you found the community, thank you for posting. Please describe what you were having difficulty doing online which prompted you to run tests.
I ran diagnostics on your site and found it to be subject to the Fair Access Policy, so in order to complete my diagnostics I added a little bandwidth to your account. Otherwise, the diagnostics showed the HughesNet equipment working normally; no misalignment, no packet loss. I made an adjustment to the modem, sort of like a reboot, just to be safe.
Looking forward to hearing back.
Thank you for the additional information. Please correct me if I'm misunderstanding your main concern: You were trying to do voice chat (online gaming?), it buffered too much, so you checked your latency and noticed it being 1200-1800 ms?
Also where exactly were you getting the latency stats?
Your cooperation, patience, and understanding are much appreciated.