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Service issues

GabeU
Distinguished Professor IV

Re: Service issues


@Daytona2013 wrote:
Cant argue with that im almost a year in been dealing with these issues since about 5 weeks after i signed basically made it past the date i could back out then all this started i have a minimum 30hrs logged on the phone with tech not including my time looking through router attempting port mapping exc in a chance i could figure out something they couldnt . Ive become pretty informed. Also this post has been up an entire day no one outside of gabeu last night has reached out

Actually, that's partially my fault.  Though I said I would tag the reps, I actually forgot to do so after I finished typing my reply.  Smiley Sad  

 

I apologize for that.  I WILL do so now.

 

@Liz

@Amanda


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Daytona2013
Sophomore

Re: Service issues

No problem Thanks again
Liz
Moderator
Moderator

Re: Service issues

Good morning Daytona2013,

 

I'm glad you found the community, thank you for posting. Please describe what you were having difficulty doing online which prompted you to run tests.

 

I ran diagnostics on your site and found it to be subject to the Fair Access Policy, so in order to complete my diagnostics I added a little bandwidth to your account. Otherwise, the diagnostics showed the HughesNet equipment working normally; no misalignment, no packet loss. I made an adjustment to the modem, sort of like a reboot, just to be safe. 

 

Looking forward to hearing back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Daytona2013
Sophomore

Re: Service issues

At first it all started with slow internet speeds during good data sometimes my download mbs were falling as low as 200kbs per minute i spent alot of time on the phone with techs finally got the speed issues fixed .I on good data actually run anywhere between 12mbs to 20mbs some time more or less so thats not the issue but since this fix my data does drain fast i have video data saver on one hr of streaming uses 1-2sometimes 3gb per hour even tho im set at low resolutions . But the issue that has me going crazy is before the fix i was getting slow speeds but my latency was only 500-700 range and talking over my headset wasnt an issue now it never galls below 1200 and reaches as high as 1800 my ping<<<< so even with good data everything lags everything buffers and i hear every other word over my headset with friends also maybe my NAT type saysdouble NAT since fixed never before which i also looked up and means i have 2 modems on same network only problem it i have one device only hooked to my ht2000w modem maybe this causes it to use double the data as well?
Daytona2013
Sophomore

Re: Service issues

And yes sorry i know im on fair access as im willing to let my account go if this isnt resolved asap i have way to much time in trying to make this work for me the way it did when it was installed . Honestly though please take a look at how many times ive called and how long those calls lasted as i stated before i have minimum 30 hrs logged on the phone with techs and at least 20 hrs thumbing through the routers settimg even disabled wifi so can use that in hopes of it working correctly ive ported it and much much more and knew nothing about all this before but i assure you i could be hired on as a installer with the knowledge ive gained over the past year
Daytona2013
Sophomore

Re: Service issues

Also before there is any confusion my latency before the fix was the same speeds good data or fair access data this is not the issue my complaint before the fix was slow download speeds but actually ran better on fair access speed before the fix so i ate up my data to get to it since the fix my data just goes and thats fine but everything is bad now at all time evwn with faster speeds which im thankful for however there hardly faster off paper when downloading anything speed bounce all over then cuts off entirely then back on <<the download that is
Liz
Moderator
Moderator

Re: Service issues

Hi Daytona2013,


Thank you for the additional information. Please correct me if I'm misunderstanding your main concern: You were trying to do voice chat (online gaming?), it buffered too much, so you checked your latency and noticed it being 1200-1800 ms? 

 

Also where exactly were you getting the latency stats?

 

Your cooperation, patience, and understanding are much appreciated.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Daytona2013
Sophomore

Re: Service issues

Microsoft's built in test same one i use to use always on my end same one that use to show my low latency levels before the previous fix so its just not that . As far as gaming yes im more than willing to do all the same test through purple,and exc that the last tech had me do it through ,But let me ask why since they fixed it do i show a "double NAT type (network address translator) this has to be the source of the issue ive done everything microsoft suggest to fix on there side they formed conclusion its my ISP's issue