cancel
Showing results for 
Search instead for 
Did you mean: 

Service tech fee

TDieng
New Member

Service tech fee

Our internet goes down every day at 5 pm and does not come on until the next morning.  I contacted HughesNet who ran a speed test and said there was an alignment issue and a tech would need to come out and there was a 125. Fee.  Why are we being charged? I never had to pay for a service call when I had the DISH internet service. 

Tags (1)
1 REPLY 1
maratsade
Distinguished Professor IV

Re: Service tech fee

As stated in the subscriber agreement, there is a fee for tech visits to your residence.  See https://legal.hughesnet.com/SubAgree-03-16-17.cfm

 

DISH is a different company and different companies have different business models.