Many of the tech support people ARE in the USA.
You can also post your issue here.
How can I get a technical support person in the USA???
Weather at your gateway affects reception at your site. Site and gateway are in different states.
If the diagnostics show that it's a weather issue, they won't send a tech, but you can always insist and pay for a tech visit yourself.
You can post your issue here. Keep in mind that if you want to address speed issues here on this site, you will have to follow a required testing protocol.
It is snowing in Missoula Montana is why my speed is slow!
The signal goes from the satellite to the ground station and from the ground station to your site. Weather at the ground station can affect weather at your site. Speeds are not guaranteed, as is clearly stated in the subscriber agreement, which is available online.
To have speed issues addressed on this site, you will need to follow the procedure outlined here: https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport