-What are you streaming? (YouTube, Netflix, Facebook video, Hulu, Amazon, etc.)
Amazon-worked, but took awhile to load
Sling-didn't work, constantly pausing even after adjusting setting to medium connetivity
-In what streaming quality are you watching? (480p, 720p, 1080p, etc.)
Sling med 1.2 mb/sec
amazon couldn't tell
-Is the Video Data Saver on or off (currentlty it's off).
-What exactly are you experiencing when streaming, buffering, pixelation, etc?
some pixeling, mostly streaming interruption for no less than 10 seconds every couple minutes
-What time are you testing streaming?
This was around lunch time
I tried to use my android box after midnight and had to check speed test, no wasn't your recommended one but ooika? it showed less than 2 download at 1220 am cdt. I thought it throttled up then??
Well I replied back with my findings yesterday 10/10 and now i see it never went through. Great!!
Your reply from yesterday morning about disabling the Video Data Saver and it not making any difference is there, if that's what you're referring to. However, if you're referring to a reply to Liz's post from yesterday regarding the info and questions in it, I don't see any reply notifications in my email regarding such, so it likely never went through for some reason.
In that case I suggest editing your post from a few minutes ago to answer Liz's questions. Click on the three dots to the upper right of the post, click Edit Reply, then add the info and post it.
Please try disabling Interference Mitigation in your Roku to see if that improves your streaming performance. Here are instructions on how to do so:
Can you please tell me which Android boxes you're using? From your previous posts with the requested info, do you mean your Amazon Firestick and Sling box?
Your cooperation, patience, and understanding are much appreciated.
Thanks for the info Ron. I'm escalating your case to engineering for their insight. I'll post back once I have any questions or instructions from them. Your cooperation, patience, and understanding are much appreciated.
So on Oct 31, HN shows 19GB of data left. Spent the weekend at home, watched 2-3 shows of TWD on Netflix Friday and Saturday night, I had numerous streaming issues both nights, minimum of 4 per episode. Sunday morning shows 0 data remaining for the 16 days left. I spend only weekends at home, how in the heck is the data used so fast and especially with such poor quality and customer service.
I received a call from HN early in the week and I told him I wasn't home and couldn't do anything until Friday at which he told me to call in to tech support. Isn't HN suppose to be trying to fix my issues?? I'm so done with this company!! I want out of this contract because the service isn't providing what they said they would.