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Slow Gen5 download speed

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Spectator

Slow Gen5 download speed

I am having trouble with watching videos. My Internet won't keep up with the playing video. Always buffering unless I pause the video and let it sit for a minute. Frontier was a little better than this. I thought I was suppose to have high speed on my gen 5. So far not very happy with the service
3 REPLIES 3
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Distinguished Professor IV

Re: Slow Gen5 download speed

Are you trying to watch the videos in a definition that is higher than SD?  If so, try turning off, or pausing, the Video Data Saver, which you can do in the Video Settings of the HughesNet Usage Meter or by signing into the HughesNet MyAccount site and clicking on the Settings tab.  This may help with the buffering.  

 

What is Video Data Saver?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: Slow Gen5 download speed

Hi DennisG,

 

I see it's your first post here, so welcome to the community! I suggest checking out Gabe's suggestions. In addition, I'd also try disconnecting your DirecTV from your network if you're not using it. It will constantly download and use your data, and if you are out of your monthly data allowance, you will have reduced speeds per our Fair Access Policy.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Slow Gen5 download speed

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.