I have had HughesNet for just a few months, and it's the worst internet I've had since dial-up. I have called the help line, which is ALWAYS "experiencing extremely high levels". I tried chat, and the person told me to buy more data. I asked for a call, which they said would happen in 24 hours. It didn't. When it finally came it was from an unknown number, which I don't answer, and the guy told me to call the help line. Catch 22. I want out!
You can get out at any time, pegfish. Just pay your ETF and move on to the next ISP (which will not be as good as you think it'll be).
If you were told that you need to buy more data, your answer is to use less data so that you don't run out and have your speed throttled.
Obviously I'm not the only with a slow Internet. I find the responses here to posts about slow internet very disappointing. While I realize 25mg isn't going to happen 24 x7, I do expect more than 1.47 download. I have to hotspot with my phone to do work. Would that there were another internet service, but I live rural and cannot get other services. So disappointing.
If you'd like help with your speed issues, please start a new topic in this same section (Tech Support). You can do so here...
I'm glad you found the community, thank you for posting. We certainly do want to address your concerns.
Concerning any claims of installer-caused damage, one should contact the dealer who sent that installer. The dealer may admit fault and offer to fix the damage themselves, without going through insurance, if the customer accepts that option. If the dealer does not admit fault, or either the dealer or customer wants to go through insurance, it should be handled through the dealer’s insurance. The dealer’s insurance will send out an investigator to take pictures, assess the damage, and determine who is liable.
Regarding the $50 credit, it's there on your May bill. When you view your bill online, look for the "View Site Details" link in the bottom left corner so you can see the full breakdown. Here's an excerpt of your bill, showing the credit you inquired about:
In looking at your case notes, I see our agent had you run testmy.net speed tests. What's your testmy.net username so we can view your full speed test history?
Your cooperation, patience, and understanding are much appreciated.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.