Good morning rdols3,
Good news, I was able to get a quick turnaround on the sales call review. The sales rep did not accurately explain how our monthly data allowance is broken down into Anytime and Bonus Bytes. I'm sorry the rep did not explain this better on the call; that rep is no long with us, but our trainers will reinforce the correct way to address the data allowance and set proper expectations. Thank you again for bringing this up, your feedback helps us improve in providing satisfaction to our HughesNet subscribers.
I've created a case for you that you may reference when you call in at 866.347.3292 to cancel; case 102279586 has instructions from corporate to let you do so without the Early Termination Fee.
If you have additional concerns, feel free to drop by the community again, we're here to help.
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
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