Good morning Summerskies,
We can certainly help address your concerns. How long have you been noticing slow speeds? Do they happen consistently around a certain time of day/night? When exactly?
I know you've run testmy.net speed tests before, do you still have your testmy.net results URL we can check? It may look something like
http://testmy.net/quickstats/[yourusername]If you haven't done so, please follow the steps here to create your account and run tests at testmy.net:
http://customer.kb.hughesnet.com/Pages/7001.aspxMost important points:-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Slow performance? Click me!