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Slow connection and a lot of video buffering

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Slow connection and a lot of video buffering

Thought that it was because we were out of data but shows that we have 36 gb on are service. Then tried by turning the video saber off but still does the same thing has done it since we got the service. The state code is 14.2.1 and says that the 2.5 gz is off which I turned off tonight. The router is right next to the tv and amazon fire stick