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Slow internet at night

New Member

Slow internet at night

Around 7pm central time, our internet download speed drops to 1-2 Mps. After several hours with tech support they told me they were escalating to a higher level tech support. They might call in 2-3 days, no appointment, which is reticulum. I did find out that someone was going to call me this morning. After waiting all morning no call. I called again and they said they needed more test data. No one told me they needed more test data so I waited for nothing...they were not going to call me. How was I suppose to know they needed more test data. I have done so many speeds tests and waisted my time, which Hughes doesn't seem to care about. From what I have seen here, this is a common problem that they know about and just give all of us the run around. I have discussed this with an attorney friend and he told me Hughes is not living up to their end of the contract, run away fast! I would rather have dial up!
105 REPLIES 105
Distinguished Professor IV

Re: Slow internet at night

Steve,

The service slowing during the evening hours is not at all unusual, though if it gets very low on a regular basis, that's something  where they may be able to jiggle a thing or two to get it a little faster. 

The system only has so much throughput, and with the evening time period being the time when the highest number of people are on the service, including on your gateway and beam, it's inevitable that there is going to be some degree of slowing.  Again, though, if it gets very low on a regular basis, they may be able to do a tweak or two to alleviate some of it.

It's not unusual for me to see speed drops to nearly 10% of my normal, of peak speeds during this time period. 

If you would truly rather have dialup, there's not much I can say about that.  Good luck with a Windows 10 update on 56K.    

If you would like to address the speed issue, you should run some speed tests.  The instructions are here...

http://customer.kb.hughesnet.com/Pages/7001.aspx


Make sure to use a single device connected directly to the modem with a LAN cable, NO ROUTER, when performing the speed tests. 

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: Slow internet at night

And the plan you are on would help. If just the "up to" 5 Mbps older one then 1-2 Mbps is not that outrageous during evening peak time. Good news is there is a new satellite coming which should help folks on the older satellite and plans.

Like Gabe says, more about if the slowdown is over a long period. If just the same time most nights then sounds like congestion on the beam/gateway.

As far as not getting the call back when they said, that does seem to be a recurring problem.
Distinguished Professor IV

Re: Slow internet at night

It's not unusual for me to see speed drops to nearly 10% of my normal, of peak speeds during this time period. 
That should be "off peak", not "of peak".  Ugh. 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Slow internet at night

I would rather have dial up!
Really? Wow.  I had dial up before HN and was awful.
Assistant Professor

Re: Slow internet at night

Yep, dial-up is "up to" 56 kbps. People do exaggerate when having slow speeds.
Distinguished Professor IV

Re: Slow internet at night

My folks still had dialup until just a few months ago when they finally got Hughesnet.  I had to do all of their updates for them.  With the exception of the most basic of web pages and email, the internet is practically unusable with dialup today.   

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Slow internet at night

I had dial up before HN and was awful.
By which I mean it (the service) was awful.  I wasn't awful, though I was pretty cranky.
Professor

Re: Slow internet at night

Yep, dial-up is "up to" 56 kbps
I wonder if they advertise it as "blazing slow speeds."


the internet is practically unusable with dialup today.  
I can't even imagine trying to use the internet on dialup. I wonder, though, if a text-only browser would work.
New Member

Re: Slow internet at night

Thanks for your comments. My frustration drives the dialup comment. Very poor customer service from HN. If it is going to slow at peak times then just say that