HughesNet Community

Slow internet speed

Showing results for 
Search instead for 
Did you mean: 
New Member

Slow internet speed

Usually I'm able to connect to the 5g connection but now it's not showing up on our phones.. Only the 2g one and its super slow. What can I do to fix this issue??
Associate Professor

Unplug your modem from the wall (not at the back of the unit, at the wall/outlet) for at least one minute and plug it back in.  Give it some time to boot back up and your 5G network should reappear.

If you still have speed concerns, you should create a account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept and the official Hughesnet speed test results. Tests from other sites like are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it will look something like

For a more in depth guide on running the tests, please visit:

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

Welcome to the HughesNet Community!

The HughesNet Community is here for you
to find answers and ask fellow HughesNet
subscribers for help. This is a great
opportunity to discuss and share your
expertise to enhance your HughesNet
experience and that of fellow subscribers.

Visit the About the Community board for
information on how to get started with using
this resource.