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Slow loading internet

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Spectator

Slow loading internet

The internet connection is way to  slow for the amount of money I pay and the money I spent to set up HughesNet. 

The load button goes backwards for ever before it starts to go forward to load a page. I am so tire of dealing with this. The slow loading has been going on sense day one.

My computer is brand new. 

1 REPLY 1
Distinguished Professor IV

Re: Slow loading internet

@msbonnie75 

 

Could you explain what you mean by, "The load button goes backwards for ever before it starts to go forward to load a page."?  If you just mean that the pages are taking a while to open, please continue with the following...  

 

The first thing you should do is ensure that you have not exhausted your monthly allotment of high speed data.  You can do so here or via the HughesNet Usage Meter or HughesNet Mobile App.  If you are not out of data, check here to see if you see any State Code other than 0.0.0.  If you see a state code other than 0.0.0, please reply with the State Code you do see.  If you see a State Code of 0.0.0, please proceed with running some speed tests as shown in the following instructions.   

 

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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


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