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Slow slow anybody else

scrisp43
New Member

Slow slow anybody else

I just got off the phone with HN. My system has been so slow for about 2weeks now. I only use this internet for school . After he checked my system he tells me i have been over my usage since 5/21 and it reset on 6/6.Whatever he did fast now. 15min into the call he gives me a token for usage. Just not sure about HN.
5 REPLIES 5
BirdDog
Assistant Professor

Re: Slow slow anybody else

It is a capped service (data limit). You buy a data plan just like cell phone. You go over the limit then you are throttled to about 150 kbps.
Not sure about what? Did you not know about a set amount of data per month?

School, especially if video, can use large amounts of data.
Mary Sappier
New Member

Re: Slow slow anybody else

You guys stuck PERIOD
Mary Sappier
New Member

Re: Slow slow anybody else

So much for your slogan about getting anyone internet service. You should state "That is if you doing have trees.
scrisp43
New Member

Re: Slow slow anybody else

This reply was created from a merged topic originally titled Slow slow anybody else.

I just got off the phone with HN. My system has been so slow for about 2weeks now. I only use this internet for school the. After he checked my system he tells me i have been over my usage since 5/21 and it reset on 6/6.Whatever he did fast now. 15min into the call he gives me a token for usage. Just not sure about HN.
Liz
Moderator
Moderator

Re: Slow slow anybody else

Good morning scrisp43,

Welcome and thanks for posting. BirdDog succinctly explains it. For more details about our Fair Access Policy, please check it out here:
http://legal.hughesnet.com/FairAccessPolicyGen4.cfm

Thanks,
Liz
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