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Slow speeds in the evenings

Freshman

Slow speeds in the evenings

I understand duped. Same exact conditions. Have had new gen 5 / 30 days. Just started for 3 days at 1.5 to 3 mbps. I am in Southwest Va.

2 REPLIES 2
Senior

Re: Slow speeds in the evenings

Hello jmc6013,

Thanks for posting. I am definitely sorry to hear about this issue. I have also moved your post here in order for us to better focus and resolve your concerns quickly. Anyway, I pulled up your account to troubleshoot your system and based on the results, everything looks good. Hence, I would like you to please complete some speed test for us during the evening time when you are experiencing slow speeds. I have issued you some tokens to complete the tests. Thanks and I look forward to hearing from you soon.

 

Please post your results here.

Important Notes:

-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
-use the 25MB size download test file since you are a Gen5 Customer
-complete at least 3 tests each space at least 5 minutes apart
-post your results URL here, it may look something like 
http://testmy.net/quickstats/C0RR0SIVE

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

-Aedan
Senior

Re: Slow speeds in the evenings

Good Afternoon jmc6013,

I just pulled up your account to troubleshoot and to check on your service. Base on the results, I have issued you a free complimentary dispatch to address your concerns. Please check your private messages in the top right-hand corner, as I have sent you more information. Thanks again for reaching out and please let us know how the dispatch goes.

 

-Aedan