Slow streaming on youtube, amazon.

[ras]

My install was completed 12/20/18, 9 days ago. When I watch videos, they are interrupted by frequent buffering.

I did a speed test on the Hughesnet website, got 43.38 mbps download, 2.22 upload.

Then I did the test on testmy.net, using a test size of 12 MB for downloads, and 3 MB for Uploads. I got similar numbers:
Download 46.2 Mbps Upload :: 2.3 Mbps 283 kB/s. I have the HT2000w modem, connected to a D-Link DIR-860L Wireless AC1200 Dual Band Gigabit Cloud Router. The router provides 2 wifi channels and cables to my PC's. The speed tests were performed with the PC's just sitting there.

[maratsade]

Hi Ras, 

The reps will be here next week (not on Tuesday, I imagine, due to the holiday), and they will likely ask you to provide the URL for your Testmy.net test results page.  Could you post that, please?

Also, for Gen 5, the sizes for the manual files should be 25MB for uploads and 4 MB for downloads. 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

@ras wrote:

My install was completed 12/20/18, 9 days ago. When I watch videos, they are interrupted by frequent buffering.

I did a speed test on the Hughesnet website, got 43.38 mbps download, 2.22 upload.

Then I did the test on testmy.net, using a test size of 12 MB for downloads, and 3 MB for Uploads. I got similar numbers:
Download 46.2 Mbps Upload :: 2.3 Mbps 283 kB/s. I have the HT2000w modem, connected to a D-Link DIR-860L Wireless AC1200 Dual Band Gigabit Cloud Router. The router provides 2 wifi channels and cables to my PC's. The speed tests were performed with the PC's just sitting there.

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[GabeU]

@ras

You may need to turn off, or snooze, the Video Data Saver.  This is especially so if the videos are in HD, which I believe Amazon videos are by default.    

Keep in mind that, if you are a new customer, or you upgraded to Gen5 from a daily refill plan, your service is presently in a "relaxed bandwidth state", meaning that your data is continually being replenished (I believe hourly).  This happens for the first 20 days of service, and it is done as a courtesy by HughesNet.  It's done to allow new customer to update/upgrade their devices to current without it affecting what would be their normal monthly allotment of data, as doing this can use a lot of data, especially if there are a lot of devices and/or the devices have not been connected to the net in a while.  After the 20 days this will stop, and your data usage will be deducted from your monthly data allotment like it normally would be.  For reference, the "relaxed bandwidth state" is mentioned in the Welcome email sent by HughesNet.  

Please also keep in mind that streaming, especially when done in HD, is a very data intensive activity.  Though this doesn't really apply to the aforementioned first 20 days, streaming can deplete your data allotment very quickly, so please be sure to monitor your data usage carefully, especially if you stream often.  

Hope this helps.  🙂