When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, network management practices, weather issues at your location and/or the location of your gateway (gateway location is always in a different state), and other factors.
As stated in the subscriber agreement, speeds and uninterrupted use of service are not guaranteed. Actual upload and download speeds may be lower than maximum advertised speeds, particularly during peak periods, but at any other day and time as well.
When connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal.
Things you can try: if using Wifi, get your device closer to the modem; bypass the wifi by connecting your device directly to the modem using an Ethernet cable and see if this improves the upload speed ; disconnect all other devices from the Wifi except the one you are currently using; check your modem's status (go to http://192.168.0.1/#!/home/status) to see if there are any codes that may indicate a problem. Others may have other suggestions.
If you'd like to speak to an agent today, you should call the 24/7 800 number. The reps on this site only work M-F during business hours. Also, if you are a business subscriber, you will need to contact the business line (800.347.3272), as this community is for residential subscribers only.
