Careful - they will blame every thing but themselves. On days and times I was not suppose to be throttled ect - I was unable to watch anything set to low or otherwise, Netflix, Amazon prime, using Roku or whatever, My TV service was Direct Tv and I was forever getting messages stating My internet wasn't fast enough/good enough. Amazon Prime refunded the cost of my movie cause it would have to pause every 5 to 7 minutes to buffer. And my TV service would send me messages I needed to connect my equipment to the internet. I never disconnected it.
Sad Sad Sad. After calling them (Hughes) about this 'more than 4 times" I got the answer they wanted to send someone to check their equipment - I told them I wouldn't pay for anything - paying enough for crappy internet now - Get this not even 10 minutes later I get a text from someone stating they needed a credit card to finish up the paperwork for the sales call. Told them if Hughes wasn't paying don't bother to come. My status with Hughes net was set to ""ON HOLD"" This was January 18, 3:10pm in the afternoon.
I have not heard anything from them since.
This is crappy service at the best. They will blame the weather, your computer, your software, your router, your modem, trees, branches, plants, the neighbor dog or cat or space ships hoovering above your disk. I guarantee you they will get your to run speed test over and over again. To no avail or help for you.
When they figured out they was speaking to someone who built their on computer - who could ping test them among other things, who ran their own speed test. Essentially a geek - thats when I got well we need to have someone check our equipment. LMAO -- then they put me on hold cause I refused to pay the guy they wanted to send.
I am unable to stream any movies, anytime of the month, day or night. This is with my TV service. I am unable to stream movies with any service with the ROKU, I dare not try it with my computer.
They are in the business for one thing I have come to the conclusion - to take your money.
I have had no resolution with them.
BTW I have screen shots of my txt with them - status set to 'ON HOLD' -- screen shots of my speed test (took pics of it with cell phone) -- I believe the FTC needs to check into HughesNet - I am leaning closer and closer to it being a RIP off. Just look at all the post here. Everyone pretty much stating the same thing.