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Slower than dial-up

JBurcham
New Poster
‎05-05-2018 04:07 PM
‎05-05-2018 04:07 PM

Slower than dial-up

3 weeks since install and I still have speeds of 0.6-3.5mbps. Talk to multiple tech supports and “Advance Engineers” and this is the best they can do?!?!? What a rip off. Checking out ViaStat
5 REPLIES 5
MarkJFine
Associate Professor
‎05-05-2018 07:33 PM
‎05-05-2018 07:33 PM

Re: Slower than dial-up

@JBurcham

For the record, dial up was 0.056Mbps. So, no. #FakeNews


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor III
‎05-06-2018 11:48 AM
‎05-06-2018 11:48 AM

Re: Slower than dial-up

The "slower than dialup" rubbish is getting old. 

 

@MarkJFinewrote:

@JBurcham

For the record, dial up was 0.056Mbps. So, no. #FakeNews

 

0 Kudos
maratsade
Distinguished Professor III
‎05-06-2018 11:48 AM
‎05-06-2018 11:48 AM

Re: Slower than dial-up

"Checking out ViaStat "

 

By all means, do. It'll teach you a very important lesson.

Liz
Moderator
Moderator
‎05-08-2018 09:54 AM
‎05-08-2018 09:54 AM

Re: Slower than dial-up

Hi Jamie, I am sorry to hear the speed has been that slow and we definitely want to assist you. I was able to find your account and noticed some possible issues. There are a number of devices connected to the 2.4 GHz network. Having more than six devices connected at once can cause some slowness. We recommend splitting your devices between the 2.4 and 5 GHz networks. I will continue to investigate your account and make sure we get your speeds up to where they should be. 

 

-Wade

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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71360kr
Freshman
‎05-09-2018 01:30 AM
‎05-09-2018 01:30 AM

Re: Slower than dial-up

mine was like that, had a good tech from hughesnet come out lat friday, changed that "camera looking thing" on my dish and WOW my speeds have improved very little lag - can watch utube with out it stopping 4 or 5 times . Get someone to look at it complain to Retentions - they don't want to loose customers thats how I got a "good" tech.