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So slow

Tonyclarke
Freshman

So slow

I try to go to the testmynet link but my service is so slow it doesn't open. It says check internet connection. My service hasn't got above 4mbs the whole five weeks I've had it, I've called many times, had tech out here twice and all they say is "it's all working the way its designed to" so if I'm paying for 25mbs speed and averaging 1.65mbs, how's that working correctly?  And I only have one firestick on the service. And I've got a timer on it now because last month I used all 20 gbs in three days. Now I've used the TV to stream Netflix for a total of 9 hours and I've used over 15gbs. If this is working correctly it's a poor excuse for service. 

2 REPLIES 2
Tonyclarke
Freshman

Misrepresented

I called and told rep I wanted Internet for TV purpose only. All I wanted was a service to stream TV online so I didn't have to get satellite TV.  I was assured hughesnet was what I needed and even told the 20 gbs service would be fine for one firestick for TV service. What I wasn't told was the 25mbs speed would actually be 1.46mbs average. It buffers constantly and my 20 gbs of data are gone in around 12 hrs of TV streaming. I even have the data saver turned on and my firestick turned to the lowest quality available. I can't understand how I used 20 gbs of data in three or four days at a speed of 1.46 mbs average. 

maratsade
Distinguished Professor IV

Re: Misrepresented

You should request a sales call review.