I have a sporadic communication problem between the Solar Edge server and the Hughes modem. Foe many weeks no problem, then a complete failure of communication.I first disconnected the ethernet cable to the modem, waited, reconnected, still no communication. I rebooted the Hughes modem, this solved the problem.Solar Edge techs had told me all was good on the Solar Edge side, it had to be a problem with the modem side. I posted before about this, Hughes replied, and said all was good there. It appears not, as a reboot of the Hughes modem fixed the no comm problem.
From a post regarding this -
I am having a problem with my solar portal access with my modem according to Solaredge the LAN status shows a internet portal problem. I cannot view the data from the solar inverter. Please let me know the findings Thanks
Solaredge wishes techs to check-
Please see the details below for your reference. Kindly contact your internet service provider and open the ports below:
LCD Inverter:
TCP ports 22222, 22221
We will also need have the ISP whitelist (or grant network access to) these IPs:
Destination Servers
prod2.solaredge.com
prodssl.solaredge.com
should you need more immediate assistance,
please contact us via chat at "solaredge.com/us/service/support.
