Upload/Download speeds are soooo slow. I called and was blown off. I tried to play with router settings but no help. Can someone give me an honest opinion and hope for speeds that make this 80 dollars a month just a little bit worth it all. I need to work from home and I cant with these numbers. I don't need tokens and I haven't used barely any of my monthly allotment.
7/10/2016 5:13 777 487
7/10/2016 5:11 764 510
7/10/2016 5:08 833 520
7/10/2016 5:06 749 466
7/5/2016 0:01 12805 52
7/4/2016 23:59 5113 39
7/4/2016 23:41 2062 156
As Ricky stated, please set up an account at http://testmy.net/ and, while signed into that account, run some download tests using the manual 12MB test size. Make sure to run blocks of at least three tests, which each test spaced (at least) five minutes apart, and run a block at various times of the day, or at least when you are able to. At the same time, you can do upload tests, as well. When doing the upload tests, make sure to use the 2MB manual test size, and do them spaced like the download tests.
When you have some tests completed, click on the "Results" tab at the top right, then copy and paste your results URL into a post so the tests can be viewed. It will look like the following...
It's very important to be signed in at testmy.net when you do these tests so it saves a record of the tests and gives a running tally. It also makes it so each individual test can be looked at along with the particulars of the test.
Both Hughesnet's own and the testmy.net tests are the only tests acceptable as accurate by Hughesnet because of the protocols used for the tests. The testmy.net tests just seem to be more popular than Hughesnet's own and they give more info.
Good luck. Look forward to seeing the results.
Were you able to run some tests at tesmy.net as of yet? If so, could you provide the Results URL? It will look similar to the following...
You've got some tests done, and that's good. They may request of you a few more tests at different times of the day, if you are so they can get an idea of what's going on during other times, but this will give them a place to start. Right now is actually in the midst of a peak usage time, so speeds are often lower during this time of evening. Again, though, this will give them a place to start.
I just noticed that you have been using the 12MB size for the upload tests, as well. For future tests, use the 2MB size for upload tests, but continue with the 12MB size for download tests. The 12MB size you used for the upload tests gave accurate results, but you only need to use the 2MB for uploads. It will save you some data. 12MB for download and 2MB for upload.
Just to be sure, when performing the tests your are using a single device connected directly to the Hughesnet modem, right? No router. Routers can cause problems of their own.
Why are you complaining again when you haven't bothered to take the necessary steps to determine what the problem is and fix it? It's been six days and you've run no more tests, and the tests you did run aren't of much help because they were all run in less than an hour.