The engineer informed me that there was work done this past weekend to improve performance, but a followup is scheduled around the 25th to help provide more consistency. Let's keep an eye on how your speeds are after the 25th.
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I just saw this post and went to do the tests on my machine. The first test said DL was 6.4 Mbps and UL was 729 Kbps, 2nd test DL was 4.8 Mbps and UL was 475 Kbps, last one I did said DL was 2.4 Mbps abd UL was 1.1 Mbps..