Good morning Tony,
Thanks for posting, we would like to address your concerns so I pulled up your account. I see you're using the HT1000 modem, so the first thing I'd like to do is make sure you have the newer modem. I'll send you a complimentary HT1100 so we're sure we're evaluating your system performance on the latest equipment. You can use the box it ships in to return your HT1000. Once you've swapped modems, please post back and let me know and whether you see any improvement after just making the switch.
Your patience and cooperation are much appreciated.
Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.