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Still diconnecting while I am away, 2nd home

Freshman

Still diconnecting while I am away, 2nd home

I am often away from my cabin and count on my Nest to keep the pipes from freezing. It has again been offline for 4 days. It's going down to 28 degrees tonight. Can I get a reboot or can someone look into this? The router is only feet away from the Nest. Thanks.
4 REPLIES
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Moderator

Re: Still diconnecting while I am away, 2nd home

Hello dlc1265, thank you for reaching out. I pulled up your account and I'm seeing the Nest is connected with a good signal quality on our end, along with another device that's connected also, which tells me that there's no issues with the HughesNet equipment connectivity-wise.

 

However, I researched your device a bit to better understand the situation through their website to look for any compatibility issues, Wi-Fi interference, or anything else that may be disconnecting your Nest. I checked to make sure your ping and signal were within the necessary numbers in order for your Nest to work properly, and everything checked out there as well. 

 

The Nest's website states, "Try using WPA2 encryption on your router when using Nest products. You can also try using WEP or WPA encryption if you're having trouble getting your products to connect." One thing you can try is adjusting your Wi-Fi settings through the System Control Center (Note: To access this page you will need to be connected to your HughesNet Wi-Fi). The password to access your settings page will be admin and you'll see there's a WPA mode, which is normally set onto WPA2, and you can change it there.

 

The website does provide troubleshooting that I reviewed to look for some answers, but there isn't much that can be done without being at home. So the next step I would recommend is contacting Nest to see if they can do anything remotely on their end. 

 

If you have any questions, please don't hesitate to ask!

-Brooke

Freshman

Re: Still diconnecting while I am away, 2nd home

Thanks! I will look into that as I am heading up tomorrow. That's for your quick response.
Moderator

Re: Still diconnecting while I am away, 2nd home

Of course! Hopefully either adjusting the Wi-Fi will do the trick or a representative from Nest will be able to pinpoint the problem Smiley Happy 

 

-Brooke

Moderator

Re: Still diconnecting while I am away, 2nd home

Hello again! It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thank you!

-Brooke