You never replied to your original thread. Please perform the speed tests asked in your original thread...
The speed tests will help to demonstrate not only what could be the problem, but also where the problem may lie, by process of elimination, if it shows that the speeds are decent. Kind of a kill two birds with one stone thing.
If you can't get them at various times of the day that's okay. Just when you can.
Welcome to the community and thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, May 23, 2018 between 08:00 and 11:00 am. Call us at 866.347.3292 and reference case #112574246 if you need to reschedule. Please let us know how the site visit goes.
How many test do you need? Still having issues.
Well, evidently Liz saw something she didn't like, so none now.
Hope your site visit goes well.