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Still no system light

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DFKeay
New Poster

Still no system light

Ive rebooted, plugged and unplugged, called and was told its an outage... after another day, nothing. I guess I still get billed too
2 REPLIES 2
maratsade
Distinguished Professor IV

Yes, you still get billed. This is just like the power company; you get billed by them too even if there's an outage, and unlike Hughesnet, they rarely if ever give you any credits. Hughesnet has been known to give people tokens or other credit when there's an outage. 

 

In any case, the Hughesnet staff on this site are on M-F, 9-5.  They will likely check your account next week. 

Liz
Moderator
Moderator

Good morning DFKeay, 

 

  I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and I'm happy to see you've already called in shortly after posting, have gotten back online, and received the appropriate credits. If you have any other concerns, feel free to reach out again so we can help.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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